FAQ 2018-04-23T12:47:01+00:00

Frequently Asked Questions

Below are most asked FAQ’s related to insurance and paintless dent repair

INSURANCE BASED FAQ’S

Typically, SAFON’s expert technicians can repair hail damage dents from the size of a dime up to the size of a half dollar and sometimes larger. However, the limiting factor is the relationship between the dent’s depth and diameter. A large shallow dent is much more repairable than a small extremely sharp dent. Each vehicle must be inspected by one of our certified damage appraiser’s to determine the reparability.
No. Insurance companies classify claims into two different general categories: (1) Collision, and (2) Comprehensive. Hail Damage is a comprehensive claim and is considered an act of God. Acts of God will not raise your individual insurance rates.

Estimates are subjective opinions of damage and often vary widely. We are familiar and experienced with resolving and negotiating differences and will contact your insurance company directly for any additional funds (called Supplements) necessary to repair your vehicle to its pre-loss condition.

If you have rental car coverage on your insurance policy, SAFON will assist in setting up the rental and getting you to the rental car office after you drop off your vehicle at one of our shops. Additionally, if you do not have rental car coverage on your policy and your vehicle must stay overnight at our shop for repairs, we will pay up to $25 per day for a rental car. Most people however, find it more convenient for us to shuttle them free-of-charge to and from our shop.
There is no real time limit, however, your estimate is based on current labor rates and parts prices, which will most likely increase as you wait.
If you have rental car coverage on your insurance policy, SAFON will assist in setting up the rental and getting you to the rental car office after you drop off your vehicle at one of our shops. Additionally, if you do not have rental car coverage on your policy and your vehicle must stay overnight at our shop for repairs, we will pay up to $25 per day for a rental car. Most people however, find it more convenient for us to shuttle them free-of-charge to and from our shop.

There is no real time limit, however, your estimate is based on current labor rates and parts prices, which will most likely increase as you wait.

You may elect to forego repair and settle your claim for a cash payment with some insurance companies. A restriction for “unrepaired damage will usually be placed on your insurance policy. Unrepaired damage will be deducted from future Collision or Comprehensive claims. If you decide to repair the vehicle later, notify your agent so the restriction can be removed.

Your insurance policy protects your lien holder™s financial interest in the vehicle. If your vehicle is not yet paid off then the financial institution still holds the title and is therefore the technical owner of the vehicle until your loan or lease is paid in full.

PAINTLESS DENT REPAIR FAQ’S

Paintless Dent Repair first appeared about 25 years ago as an innovative way to repair dents and dings on automobile production lines in Europe. Later, it became a more effective, less expensive method for removing small dings and dents from cars made with a thinner grade of sheet metal. Today, the process has evolved into an industry. Now, specially trained technicians utilize state-of-the-art tools to remove extensive hail damage on any vehicle.

Recent advancements in the elasticity of metals and the flexibility of polyurethane paints on automobiles are the major contributing factors for Paintless Dent Repair as a viable alternative to traditional body shop techniques.

Typically, our expert technicians can repair hail damage dents from the size of a dime up to the size of a half dollar and sometimes larger. However, the limiting factor is the relationship between the dent’s depth and diameter. A large shallow dent is much more repairable than a small extremely sharp dent. Each vehicle must be inspected by one of our certified damage appraiser’s to determine the reparability.

Paintless Dent Repair costs are determined by several factors: (1) the number of dents, (2) the size of the dents, (3) the depth of the dents, (4) the type of metal, and (5) the location of the dents on the vehicle. Once these factors have been calculated, you’ll find that SAFON’s Paintless Dent Removal process is an inexpensive alternative to traditional repair methods, which require costly parts and equipment, precise painting techniques and extensive labor hours. Our Paintless Dent Removal process provides the same results without the extra expenses.

At SAFON, satisfaction is guaranteed or you do not pay for the repaired panel. We’ll let you know up front if a dent is too extreme for Paintless Dent Repair techniques. we provide a written lifetime warranty backed by a nationwide network of technicians and we will respond to any inquiries within 72 hours.

No. Metal has a memory and once the molecular structure is realigned to its original form it will stay there.

If you have more questions feel free to Contact Us today!

INSURANCE APPROVED

Ask your Agent about it today

We work with all American Insurance Companies.

The claims process is complicated and you’re already stressed. The last thing you need is an insurance agent frustrating further. Our experts are here to guide you through the entire insurance claims process. We will liaise with the insurance company on your behalf to ensure a smooth and stress free process.


Safon Autobody & Glass is rated 5 out of 5
Very pleased with the hail repair and professionalism of Edward and his team! He made my first time of making a claim with my insurance a breeze. I truly appreciate the workmanship and there dedication to make customers happy.
Haylea Stouffe
The windscreen on my sedan was broken after my son smashed it with his ball. I went to these guys after having gotten inflated prices from the other workshops. Not only were they great in welcoming me, but also offered me a price which was way less than what was being offered by the others. Would definitely recommend them!
Mark Lynch
Jerry and his crew are some of the most professional auto body repairers in my area. I am really glad I found them. I could not believe how they managed to make my old car look brand new again.
Christopher Rodriguez
I had a crack on my car's windscreen, after my wife barged it into the tree outside our car park. The windscreen needed some attention, which is why I walked to Safon Autobody for the job. They were pleased to help me out and did the job within their mentioned time. I appreciate their expertise and would be recommending them further.
Donna Stevens
Hands down best place to get a car fixed, I had cracked glass on my Mitsubishi and some dents. As soon as that got fixed my car looked good as new! I On top of that great and friendly service, it makes you feel welcoming,.
Maddie Jackson
I love how honest these guys really are. I went with some repairs needed on my roof, after the hail storm had done quite a lot of damage. They did an amazing job on the roof, and my car was as good as new soon.
Julia Slater
I always get my car checked and repaired from these guys. I have a Mitsubishi and a Toyota, and these guys are the reason why both those cars are in an astounding condition. Thank you guys for the amazing service!
Kevin Marro
I had some dents on my Toyota, from hail damage, and these guys did an amazing job fixing them. After the job was done, I was amazed to see how good the car looked. These guys really know how to please a car-owner. Would definitely recommend them!
Cynthia Phifer
What a wonderful experience!! Edward communicated with my insurance and kept me informed about everything. I'm sending everyone I can here.
Kristen Johnson
Safon Autobody and Glass is a lifesaver. They managed to fix my car's windshield quickly without any back and forth. And the best part was that I did not have to pay the deductible thanks to Jerry.
Anthony Ellingson
Love this place. You can tell a lot about a place by its presentation. Place looks clean, Edward is super nice and professional and goes out of his way to make sure the client is satisfied. Will do business again!
Alex Alonso
I went towards Safon Autobody with some work required on my car windscreen, since it was plagued with scratches. Their workmen understood what I wanted and got to work on it. When I got my car back I could barely realize that it was the same car that I had handed over. Amazing job!
Valerie Holland
My recent experience with Safon Autobody has been excellent and I highly recommend them. My car needed some roof work, after all the hail damage, and it was amazing to see these guys showing the proficiency I wanted. This is the place to go to guys if you have hail damage on your cars.
Aaron Willard
I am satisfied with the service that I have received from Safon Autobody. My car's exterior was damaged, as there were many dents from hail on it. These guys got the job done in no time and made my car look as good as new.
Irene Issa
I went to Safon Autobody to get my car's windscreen fixed. The windscreen had multiple scratches on it and looked like it was time for a replacement. The workers at Safon understood what I wanted and got the job done within the due time to leave me shocked and pleased. Definitely recommend them, since they are the best in Plano.
Emily Murillo
The guys at Safon Autobody did a great job for me, and got my roof fixed within time. My car's roof needed repair, and not only did they get that fixed in reasonable charges, but also gave me a deal for free oil change the next time I came.
Alice Gutierrez
This is by far the best auto workshop that I have come across in Plano, TX. My Renault had a cracked glass, and these guys got it fixed within no time. Not just this, but they have a really friendly service for everyone.
Dale Eich
My windscreen was cracked, and these guys at Safon Autobody replaced it at a fraction of the cost that I was given by other autoshops. Go to them to not only save on your money, but to also experience the best form of customer service.
Greg Nichols
Hands down best place to get a car fixed, I had cracked glass on my Mitsubishi and some dents. As soon as that got fixed my car looked good as new! I On top of that great and friendly service, it makes you feel welcoming,.
Aimah Kidwai
Great Service Delivered. Place looks clean, Edward is super nice and professional and goes out of his way to make sure the client is satisfied. Recommend them for Hail repair.
Gopal Jha
Love this place. You can tell a lot about a place by its presentation. Place looks clean, Edward is super nice and professional and goes out of his way to make sure the client is satisfied. Will do business again!
aLeKsILLo PrO
Great customer service and work is amazing. They make the process very simple. Edward provided updates throughout the process. Highly recommend.
Alicia Glass
I have had my car repaired from the guys at Safon Autobody more than 3 times. On all occasions I have been taken aback by how trustable and dedicated these guys are. Will surely be going to them if the need arises again!
Robert Hilton
The guys at Safon Autobody did a great job for me, and got my roof fixed within time. My car's roof needed repair, and not only did they get that fixed in reasonable charges, but also gave me a deal for free oil change the next time I came.
Leonard Luiz
It was the best experience hands down. Edward was a great help as well. I wouldn't go anywhere else.
Morgan Meadows
These guys are honest first, which a rarity now a day, they'll take care of your need, if you have hail these are the guys you go to in Plano, Great service
Ahmad Abdulsattar
Great people to deal with. Quick and exceptional work for a price that can't be beat!
Zane Conlin
I really like my Mitsubishi, and have kept it with a lot of care. I really hate when people at workshops mishandle cars, which is why I was overwhelmingly pleased to see how carefully these guys handled my Mitsubishi. Loved the job they did!
Robert Hilton
Great experience with them! I had to pay out of pocket for hail damage and they gave me a great deal while also doing a great job. Edward was very helpful and went above and beyond to deliver excellent service! I high recommend Safon to anyone looking for quality work.
Maddie Jackson
Thank you!! You guys are amazing; my car was damaged and you guys made it look brand new again. You cant even tell anything was wrong with it. 5 stars!
Florence Greatsea
Very pleased with Jerry at Safon Autobody & Glass. I had major hail damage all over my car from the last storm & he got me no out of pocket deductible & also got me a free rental car for the 4 business days that they had my car
Shelby Henderson
What an excellent place to get my car fixed. My Sentra was loaded with hail dents from the storms in april. I put of fixing it for months and i'm so happy I changed got it done with them instead of another local PDR shop! Car was out and repaired in 5 days and other shops had begining of January... easy choice, excellent service and would absolutely refer people with hail damage of any sorts!!
John Leatham
I'm glad I found out about this place. Exceptional service, great people and I was pleased with the work.
Jennifer Edwards
My moon roof on my F150 was damaged and they replaced it for a fraction of the price I was quoted anywhere else. Edward and the team were very professional and friendly.
Izuchukwu Okeiyi